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Frequently Asked Questions

What is your shipping policy?
All products sold on this site are custom-made and built-to-order by Vista System. These are not inventoried items and therefore require time for fabrication/assembly. The shipping lead times vary between the curved and flat product lines as detailed below. The delivery times are conservative and should be used for planning purposes however, if you have a specific due date in mind please call us before placing the order. We may be able to meet your desired date without having to incur additional rush charges.

Curved Product Line: Assume 10 business days from the time the order is placed until you receive your frames. This includes 5 business days for production plus standard ground shipping. Note: The gold anodized aluminum frames are the exception as they typically ship 10-21 business days from the time the order is placed.

Flat Product Line: Assume 15 business days from the time the order is placed until you receive your frames. This includes 10 business days for production plus standard ground shipping.

Do you ship internationally?
Yes, we ship anywhere in the world. For continental US and Canada customers you can simply process your order online. For all other locations, please email us your request at sales@sign-frame.com listing the quantities and types of frames you wish to order along with your ship-to address. We will prepare a quote and email it back to you within 24 hours (typically it´s much shorter than that) along with the exact shipping cost. For AK, HI or PR you may also use our toll-free number 866.970.7788 should you need personal assistance or have questions regarding any of our Vista products.

Is there any way I can put a rush on my order?
Yes. We can expedite both production and shipping (additional fees apply) if you need your order by a specific date. Expedited delivery consists of a 2 day production cycle + overnight shipping meaning the frames will be in your hands within 3 days from the time of order. Please contact Customer Service at 1.866.970.7788 for details. Even if you´ve already placed your order let us know. Depending on the circumstances we may still be able to expedite delivery.

What if I can't find a specific size on the site?
Call us at 1.866.970.7788 and we will create a custom frame to meet your specifications. Since all Vista frames are built-to-order, not all products are listed online. To save time, you may reference the online catalog prior to calling.

How do I know that my order was received and is being processed?
Once the online order is placed you will receive an order confirmation via email.

What if I didn´t receive the emailed order acknowledgement?
First, check your junk folder and any spam folders. If it´s not there, please email sales@sign-frame.com or call us toll-free at 1.866.970.7788 and one will be sent to you.

What is your cancellation/return policy?
The products sold on the site are custom-made and built to order by Vista System. Consequently, the products ordered are the property of the purchaser and are neither refundable nor returnable. To avoid or mitigate these situations, please review your specifications and ensure your order is correct prior to submission. We are here to help so should a problem arise call us immediately at 1.866.970.7788 for assistance.

Does Vista System offer a warranty on their sign frames?
Yes. Vista System provides a lifetime warranty for its products. Reference the product warranty for particulars on the program.

Are Vista signs "green" or sustainable?
Yes. Vista System spent over 18 months redesigning their system to improve its sustainability. Vista System Signage Products help project teams earn LEED Certification for New Construction projects filed under the LEED NC/MR system version 3.0. This applies only to the curved, MCFT product line currently. If you are under new construction or are remodeling and looking for more information, check out the LEED Verification document and Strategy Statement for more information.

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